Terms of service

Green Hat People International AB Terms & Conditions

Welcome to Doubleflow (shop.doubleflow.com). Please read these Terms and Conditions ("Terms") carefully before using our website and purchasing our services. By accessing or using our site and purchasing from us, you agree to be bound by these Terms.

1. About us
1.1. Company details. Green Hat People International AB (company number 556997-4479) (we and us), is a company registered in Sweden and our registered office is at Malmskillnadsgatan 44, 11157, Stockholm Sweden. Our VAT number is SE556997447901
1.2. Contacting us. Please see our website for details as to how to contact us (doubleflow.com/contact). How to give us formal notice of any matter under the Contract is set out in clause 13.2.

2. Our contract with you
2.1. Our contract. These Terms apply to any order placed by you for our online cybersecurity awareness training solutions (Services) and our supply of Services to you, whether such Services are goods, services or digital content (Contract). No other terms are implied into the Contract by trade, custom, practice or course of dealing. 
2.2. Entire agreement. The Contract incorporating these Terms is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
2.3. Your copy. You should print a copy of these Terms or save them to your computer for future reference.

3. Placing an order and its acceptance
3.1. Placing your order. To place an order, you must purchase the Services through our website (shop.doubleflow.com) via credit card, debit card or other payment methods.
3.2. Correcting input errors. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
3.4. Accepting your order. We will confirm our acceptance of your order for Services by sending you an email with a digital invoice for the Services that you have ordered (Acceptance Email). The Contract between you and us for the supply of the Services is formed on transmission of the Acceptance Email and becomes legally binding on both you and us.
3.5. If we cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.

4. Amending your order
4.1 If you wish to add additional players to the Product, please notify us by email prior to playing the Product. We will confirm acceptance of the additional players by email and send a hyperlink to our digital invoice for the additional players (Additional Invoice). The Additional Invoice must be paid in full before playing the Product.
4.2 We regret that you may not cancel your order and will be unable to receive a refund.
4.3. After a booking has been made, if you wish to make alterations to the Event Date more than 7 days prior to the Event Date, there will be no charges incurred. Please note that the new Event Date cannot be more than 6 months after the original Event Date unless otherwise agreed.

5. Our Services
5.1. The images of the Services on our site are for illustrative purposes only.
5.2. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement.
5.3. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6. Delivery, transfer of risk and title
6.1. Upon successful payment, a unique access link ("Access Link") is delivered to your provided email address. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 12 (Events outside our control) for our responsibilities when this happens.
6.2. Delivery is complete once we have sent you the Access Link, by email, to the Services and the Services will be at your risk from that time.
6.3. We retain ownership of all intellectual property rights in relation to the Services.

7. Price of Services and delivery charges
7.1. The prices of the Services will be as set out in the Order Form we email to you under clause 3.1(b), on our website and our invoice.
7.2. Prices for our Services may change from time to time, but changes will not affect any order you have already placed.
7.3. The price of Services excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in VAT takes effect.

8. How to pay
8.1. You can pay for Services using the following methods of payment: Debit or Credit Card.
8.2. Payment for the Services must be made in advance of receiving the Services.

9. Our warranty for the Services
9.1. We warrant that on delivery, the Services will:-
(a) subject to clause 5, conform in all material respects with their description;
(b) be free from material defects in design, material and workmanship;
(c) be of satisfactory quality;
(d) be fit for any purpose held out by us; and
9.2. We further warrant that, to the extent that any Services are reliant on server availability, they shall be supplied with a level of up-time equal to or better than 99.5% per year. We calculate uptime like this: uptime percentage = uptime / (uptime + downtime). Both uptime and downtime is calculated on a yearly basis with a 1 minute sampling interval. Planned maintenance is not included in the downtime.
9.3. Subject to clause 9.4, if:
(a) you give us notice in writing within a reasonable time that some or all of the Services do not comply with the warranties set out in clause 9.1 and 9.2;
(b) we are given a reasonable opportunity of examining the Services; and
(c) if we ask you to do so, you return the Services to us at your cost,
we will, at our option, repair or replace the defective Services, or refund the price of the defective Servicesin full.
9.4. We will not be liable for breach of any warranty set out in this clause 9 if:
(a) you make any further use of the Services after giving notice to us under clause 9.3;
(b) the defect arises as a result of us following any drawing, design or specification supplied by you;
(c) you alter or repair the Services without our written consent;
(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(e) the Services differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
9.5. We will only be liable to you for the Services’ failure to comply with any warranty set out in this clause 9 to the extent set out in this clause 9.
9.6. These Terms also apply to any repaired or replacement Services supplied by us to you.

10. Our liability: your attention is particularly drawn to this clause
10.1. References to liability in this clause 10 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
10.2. We only supply the Services for internal use by your business, and you agree not to use the Services for any resale purposes.
10.3. Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be limited or excluded by law.
10.4. Subject to clause 10.3, we will under no circumstances be liable to you for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
10.5. Subject to clause 10.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Services.
10.6. Unless the you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 12 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail
10.7. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.

11. Termination
11.1. Without limiting any of our other rights, we may suspend the supply or delivery of the Services to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
(d) your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
11.2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
11.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

12. Events outside our control
12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
12.2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days unless the Services have already been delivered to you. To cancel please contact us.

13. Communications between us
13.1. When we refer to “in writing” in these Terms, this includes email.
13.2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be sent by pre-paid first class post or other next working day delivery service, or email.
13.3. A notice or other communication is deemed to have been received:
(a) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(b) if sent by email, at 9.00 am the next working day after transmission.
13.4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
13.5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

14. How we may use your personal information.
14.1. We will only use your personal information as set out in our privacy policy (doubleflow.com/privacy-policy/)

15. General
15.1. Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
15.2. Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
15.3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
15.4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
15.6. Governing law and jurisdiction. This Contract is governed by Swedish law. Any dispute, controversy or claim arising out of or in connection with the Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”). The Rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines, taking into account the complexity of the case, the amount in dispute and other circumstances, that the Arbitration Rules shall apply. In the latter case, the SCC shall also decide whether the Arbitral Tribunal shall be composed of one or three arbitrators. The place of arbitration shall be Stockholm. The language to be used in the arbitral proceedings shall be English. 
15.7 Each party undertakes to keep the arbitration proceedings, all information disclosed in the course of such arbitral proceedings, as well as any decision and judgement strictly confidential.

These Terms and Conditions were updated April 2025.